Last Updated: 19 September 2023
Introduction
Hello and welcome to Tech Generation! Your trust matters to us, so we want to keep you in the loop about how we collect, use, and protect your personal information. This Privacy Policy explains what we do with your data and why.
Recording Telephone Conversations
Telephone conversations may be recorded for training, compliance, and to provide a reference for clarification.
Data Processing Terms
If we’re acting as a data processor for you, we’ll only follow your instructions as the data controller. Also, if you’re sharing third-party data with us (say, registering a domain for someone else), you’re confirming that you’ve got express consent from that third party to do so.
How We Use Personal Data
Here’s a list of ways we might use your data:
- To set up and manage your customer account.
- To process any orders you place with us.
- To deal with customer service and career enquiries.
- To make our website more user-friendly and tailored to your needs.
- To keep you updated on products, services, and news, provided you’ve consented to this.
- To meet our contractual obligations to you.
- To let you use interactive features of our site if you want to.
- To notify you about changes to our services.
- For marketing and stats. Don’t worry; we’ll never sell your data to anyone.
Automatic Decision Making
Sometimes, we’ll use your data to make automatic decisions, like accepting orders you’ve placed. This is mainly to fight fraud, and we keep this data secure within our network.
Data Retention
We don’t hang on to your data for longer than we need to. However, legal obligations sometimes require us to keep data for a set period:
- Invoice data: kept for a minimum of 6 years to comply with UK law.
Who We Share Your Information With
You should know that we may share data with the following parties for various operational reasons:
- Stripe: Payment processing
- GoCardless: Direct Debit Payments
- UK Banks, Wise, Payoneer: Other Bank Payments
- Xero: For invoice data processing
- Zoho: For invoice data processing
- FMA Accountants Ltd (UK): Financial auditing, tax preparation, or other accounting-related activities
- Domain Registrars: For registering domains, depends on the domain TLD. GoDaddy, Chan
- Slack: Internal communication about support issues and service incidents
- Google WorkSpace: Internal communication and customer reports
- Missive: Internal communication about support issues, project management and service incidents
- Nifty: Project and Customer Management
- Hostinger: Web hosting, Email Hosting Services, Data and Database Storage
- Digital Ocean: Web hosting, Email Hosting Services, Data and Database Storage
- 20i: Web hosting, Email Hosting Services, Data and Database Storage
- Stable Point: Web hosting, Email Hosting Services, Data and Database Storage
- onRocket.com LLC: Web hosting, Email Hosting Services, Data and Database Storage
- Kinsta: Web hosting, Email Hosting Services, Data and Database Storage
- Google Cloud: API Services, Map Services, Recaptcha, Cloud Servers
- ToDoIst: Internal communication about support issues, project management and service incidents
- AnyDo: Internal communication about support issues, project management and service incidents
- Google Suite: Including AdWords, Google Analytics, Youtube, Drive, Data Studio, and Google My Business for site analytics, ads, and anonymised reporting.
- Facebook & Instagram: Ads and analytics. We don’t send them data, but they may collect data via 3rd party cookies
- Twitter: Ads and analytics. We don’t send them data, but they may collect data via 3rd party cookies
- Microsoft: Including Bing and Office 365 for site analytics and ads
- Mailchimp: For sending emails and analyzing them
- Yay.com: Telephone calls, SMS, call recordings
- Twillio: Telephone calls, call recordings, SMS, email sending services.
- Hotjar: Site testing (all data is anonymised)
- OptinMonster: For newsletter signups and other pop-up forms
Credit/Debit Card Information
For your protection and security, full credit or debit card details are never stored or transmitted through our systems. All card transactions are processed through secure and encrypted channels, facilitated by third-party payment processors that adhere to the stringent security measures required by applicable data protection laws.
This ensures that your payment information remains confidential and secure at all times.
Client Feedback and Social Media
When you provide feedback or a testimonial about our services, we’ll reasonably assume that you’re happy with us publishing it on our social media platforms. In these instances, we may use your testimonial along with your name, company name, and possibly a company logo or a small photo. Rest assured, we’ll only use a logo or photo if these are already publicly available on other social media platforms. If you don’t want us to share this information, or if you’d like us to remove a previously shared testimonial, you can reach out to us. We’re including this in our privacy policy for full transparency and compliance.
How We Safeguard and Store Your Information
We utilise a multi-layered approach to safeguard your personal data, employing administrative, technical, and organisational measures to guard against unauthorised access, modification, or loss. Access to your personal data is restricted to our employees, specific contractors, and certain third-party service providers, as previously mentioned.
It’s important to remember, however, that no online service or storage facility can guarantee absolute security.
Generally, we retain your personal data for the duration necessary to provide our Services to you. If you cancel your account, we aim to delete your personal data within a reasonable timeframe. There may be occasions where we retain some of your data even after account cancellation, either to facilitate potential reactivation of your Services or to meet legal and regulatory obligations. This includes the prevention of fraud, as well as tax, accounting, and reporting responsibilities. In these cases, we abide by all relevant laws regarding data retention periods.
Children
We’re not in the business of collecting personal data from children below the age of 13, or from those who are under the minimum age requirement as set by their jurisdiction. If we find out that we have inadvertently gathered information from a child below the relevant age limit, we’ll make every effort to erase that data. If you’re a parent or guardian who thinks your child has provided us with personal information, please get in touch with us to have it removed.
Changes to This Policy
We may revise this Privacy Policy from time to time. We’ll post any changes on this page, so be sure to check back.
Contact Us
If you have any questions, don’t hesitate to get in touch at the email address found at the footer of our website.
Cheers for taking the time to read our Privacy Policy!